COVID UPDATES
For the safety of our warehouse team, staff has been temporarily reduced. We ask that you kindly allow additional time for your return to be processed upon receipt at our warehouse and note that a $10 return fee will be deducted from your refund. Please be assured that refunds for returns will be processed as soon as possible.
What is your return policy?
We want you to love your items, but we understand that some things are not meant to be. If you are not satisfied with your purchase, we will gladly accept your return or exchange within 14 days of receiving your order. To make your return as easy as possible, please contact email. Please allow up to 10 business days from delivery at our warehouse for your refund to be processed, and kindly note that a $10 return fee will be deducted from your refund. Upgraded shipping costs are non-refundable.
Items received damaged or dirty will be handled on a case-by-case basis. Marissa Webb reserves the right to refuse a return or charge a cleaning or repair fee on any items received back in unsatisfactory condition.
Note: Items marked “Final Sale” and “Online Sample Sale” are not eligible for return or exchange. For further assistance, kindly email email
Please use these quick and easy steps to return your domestic order:
- Repackage the Item: Ensure that merchandise is unused, unworn, and in unaltered condition with all original tags attached. Repackage the items in original packaging with the original packing slip enclosed.
- Prepare for Shipment: Tape the package closed and place the label on the outside of the box. Please ensure that all other labels are removed from the outside of the package.
- Ship: Once your package is ready to go, you may drop it off at any UPS location.
How will I receive my refund?
We will issue your refund as soon as possible, but we kindly ask that you allow approximately 10 business days from delivery at our warehouse for us to process the transaction. Your refund, less a $10 return fee, will be processed in the original form of payment. We will send you an email as soon as your refund has been issued. Although you won’t automatically receive an email once your return has been delivered, please do not hesitate to contact us about the status of your return (email). International refunds will be issued through International Checkout.
Can I exchange an item?
If you are interested in exchanging an order, we would recommend returning the original item and placing a new order for the desired item. If you have any questions about exchanges, please do not hesitate to contact us (email).
Can I return a sale item?
All items marked as “Final Sale” or “Online Sample Sale” are final and cannot be returned.
Where do I ship my return?
Please contact us at email to initiate all returns. Kindly note that the use of alternate courier labels will result in processing delays.
What is your accessibility policy?
Marissa-webb.com is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines. We endeavor to make web content more accessible for people with disabilities and make the web more user friendly for all people.
Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing the marissa-webb.com website, please don’t hesitate to contact us at email for assistance.